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The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
Written by:
Deb Duncan
,
Todd Duncan
Narrated by:
Christopher Grove
,
Janet Metzger
Unabridged Audiobook
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Book
Narrator
Release Date
April 2019
Duration
0 hours 53 minutes
Summary
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
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Deb Duncan
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