George J. Thompson, PhD, was an English professor and a black belt master of karate. He created and crash-tested verbal judo when he was a police officer on an urban beat.
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When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you’re talking to a bos... SEE MORE