Karen Mangia is vice president of customer and market insights at Salesforce. Dedicated to employee success across all organizations, she serves on the company's Work from Home Taskforce and on the Racial Equality and Justice Taskforce. She is the author of Listen Up!, Working from Home, and Success With Less.
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There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with... SEE MORE